Renovation questions.
Plain answers.

10% confirms your agreed scope and start date. The rest is paid at written milestones, with the final 5% held until the agreed defects are fixed.

Yes, for projects within our service area. We confirm coverage and scope before arranging a time. There is no obligation to accept the quotation.

The validity period is shown on your quotation. If material prices or your scope change after that date, we review the cost with you before acceptance.

Yes. We help prioritise safety, water issues and essential services, then plan later finishes. We explain any cost of repeating site setup.

Often, yes, for a single-room renovation. For major hacking, rewiring or works affecting the only bathroom, we will recommend moving out for the dusty stages and agree this before work starts.

Site hours are agreed before work begins and follow council or building management restrictions. Condo work often has shorter hours and specific noisy-work windows.

Removal of waste from the agreed scope is listed in your quotation. We plan debris handling and keep the shared access route as tidy as practical.

Your named supervisor coordinates access and the trades. Access arrangements and keys are agreed with you before work starts.

We can supply the materials in your written quote. You choose finishes at our showroom. If you want to supply your own fittings, we agree the sizes, delivery dates and warranty responsibilities first.

We stop work in the affected area, show you photos and explain the options, price and time impact. We only proceed with the extra work after your written approval.

Tell us as early as possible. We explain the extra cost, any cancellation or material charges and the effect on the schedule. The change only goes ahead after written approval.

Yes. We handle permit coordination for structural work. Required drawings, professional input, submission fees and approval time are set out in the scope.

Yes. We handle leak repairs, tiling, ceiling repairs and smaller carpentry works. Send photos and your area on WhatsApp so we can confirm the scope and visit arrangements.

It covers defects in our agreed installation work for 12 months. The five-year waterproofing warranty applies to the specified system and areas. We explain exclusions and product warranty terms in writing.

Contact your supervisor on WhatsApp with photos, your project location and a short description. We review it, arrange inspection where needed and confirm the next step.