WEB-SMB — Web Consult for Small Business Growth
Get my free review
Richerd Ho, small business website consultant, at his desk with a laptop showing a modern small business homepage and a website project proposal

Richerd Ho · since 2007

“This audit gave me clarity and confidence. After applying his advice I received more discovery calls.”
Carrie Elizabeth, integrative health coach and client Carrie Elizabeth
Integrative Health Coach

Small business website audit

Your website is losing enquiries. In 48 hours you’ll know where.

Send me your website link. I’ll show you what stops visitors from contacting you.

Get my free website audit Free · reply in 48 hours · you keep the PDF
WhatsApp me
For businesses that get traffic but few enquiries You get three fixes, in priority order, as a PDF It costs nothing. No card, no sales call.

Since 2007 · 6 countries

Coaches, hotels, industrial suppliers and local services in Malaysia, the US, UK, Canada, Australia and New Zealand.

+20% Booking enquiries in 2 weeks Hotel Puri, Melaka · read the case study →
256 Small business websites Built and fixed since 2007
48 hrs Audit turnaround Three fixes, written personally

Recent clients

Small businesses that trusted me with their website, from Melaka hotels to industrial suppliers. Read a case study →

  • Latest JUJIN — latest small business website client of Web Consult SMB
  • HPP Holdings Berhad — small business website client of Web Consult SMB
  • The Shore @ Malacca River — small business website client of Web Consult SMB
  • Hotel Puri Melaka — small business website client of Web Consult SMB
  • Protega Sdn Bhd — small business website client of Web Consult SMB
  • McCloud RV Park — small business website client of Web Consult SMB
  • Stravik Sdn Bhd — small business website client of Web Consult SMB
  • HannveTech — small business website client of Web Consult SMB
  • Ranger Communications, Inc. — small business website client of Web Consult SMB

If your website isn’t converting, the problem usually isn’t traffic

It’s clarity. Visitors can’t tell what you do, who it’s for, or what to do next — so they leave without a word. The seven reasons a website stops converting →

Symptom 01

The site is live, but it’s quiet

People visit, look around and leave. No enquiries, and no way to know why.

Symptom 02

You redesigned it — nothing changed

New look, new words, still no calls. The change was only on the surface; the real problem was the message.

Symptom 03

You’re guessing at the cause

Is it the message, the offer, the price or the design? Without checking first, every change is a costly guess.

Step 1 of 2 · Two-minute self-check

Not sure the audit is for you? Score your site first

Eight questions check what visitors really notice — your message, your proof, and how you ask for the enquiry. Your score is sent with your audit request, so step 2 takes only 30 seconds.

01 A score out of 100
Where you sit, and what that band actually means.
02 A breakdown by area
How clear you are, your proof, your contact step and five more — each scored separately.
03 The three things to fix first
In order, each with the specific change to make.
8  questions ~2  minutes No  email needed

Already know you want a human to look? Skip to the 48-hour audit →

A small business owner at her laptop beside the website self-check in use — a clarity question with four answers, a score of 72 out of 100, a breakdown by area covering clarity, content, design, trust and conversion, and the top three fixes to make first

Small business website redesign results

Same business, same offer — but an easier path for the visitor to decide.

Not one of these industries? See concepts for hotels, suppliers, coaches and clinics →

Life Mastery Coaching website before and after the conversion redesign — clearer message, stronger trust, obvious next step

{{ caseSector }}

{{ caseTitle }}

{{ caseWhy }}

{{ caseMetric }}{{ caseMetricLabel }}

Before

{{ caseBefore }}

After

{{ caseAfter }}

Want to know what’s stopping your visitors? Same review, free.

Get my free 48-hour audit →

How the website conversion process works

Three steps, in order — so you never have to fix everything at once.

1

Clarify

I check your homepage and show you what works and what is losing you enquiries.

You get: a plain-English PDF, in 48 hours.

2

Fix

We fix the most important things first: message, layout, speed and one clear next step.

You get: a homepage that brings in enquiries.

3

Scale

We build on what already works — more pages, better SEO, and content that ranks on Google.

You get: growth that keeps building.

What small business owners say

He turned our ideas into a clear, conversion focused website.

Richard played a key role in our book launch. Fast turnaround, clear communication, and the site truly supported our goals.

Lorna, client of Web Consult SMB Lorna Nirmala Devi
Founder, Melaka Chetti Kitchen

A site that looks excellent and tells our story clearly.

Even visitors unfamiliar with our field find it easy to use, and we have seen real growth since.

Wee, industrial supplier client Wee Yien Ann
Founder & CEO, Hannve Technology

From F to A in GTmetrix — that says it all.

He helped speed up my site, move to better hosting, and fine tune everything.

Loreinne, hospitality client Laurelle Charne
Event Planner, Goinvigo

Recent Google reviews

Forensic Services Malaysia
Google review

★★★★★

“We use Richerd for the maintenance of our Forensic Services website. He keeps our site updated and running well, and sends us a yearly report so we know what was done. When we have a question, he explains things in a simple way. We are happy with his service.”
Read on Google ↗
Donald Mun
Google review

★★★★★

“It was my first time dealing with CST Computer Solution Trio, and the experience was great! Richerd is very professional, straight to the point, and able to understand my needs immediately. Communication was clear and prompt throughout. Highly recommended.”
Read on Google ↗
Lyc Andrew
Google review

★★★★★

“Responsible, Accountable, and Trustworthy.”
Read on Google ↗
Richerd Ho, small business web conversion strategist, reviewing a client homepage on a desktop monitor

Why I look at small business websites this way

Nineteen years ago, in 2007, I built my first website on slow internet with simple tools. I did everything myself — design, writing, tech support — and learned the hard way that a good-looking site is not the same as one that brings in customers.

So I stopped following trends and started listening. Owners need a clear message, steady enquiries, and someone who explains things without technical words. That is my whole job.

Get my free homepage review

Not ready to talk yet? Start here

Three plain-English guides owners ask me about most. No email needed.

All 30 guides →

Free website audit — common questions

No. You get a clear, simple PDF showing what confuses your visitors and the quick fixes that help — whether or not you work with me after.

If your site doesn’t bring steady enquiries, it is for you. Even if you have visitors but few enquiries, the audit shows exactly why.

Yes. Nineteen years with small businesses, consultants, coaches and local service providers. Every audit is made for your site and goals.

You get a PDF with what I found and how to fix it, and I can explain it to you if you like. Do it yourself, or I can quote for the work.

Many clients see more interest and enquiries within weeks of making the first changes.

That’s fine. Share the audit with them, or I can make the changes myself — whichever is easier for you.

See what’s stopping your website from getting clients

Three clear findings, sent within 48 hours. Free, and the advice is yours to keep.

No card · no sales call · nothing to cancel

Free 48-hour audit
No card · no sales call
Get my review →
WhatsApp Richerd Ho

Privacy Policy

Last updated 8 August 2026

Your privacy matters to us. This policy explains how jwebconsultsmb.com collects, uses and protects your information when you visit our website or contact us.

Information we collect

Your name, email address, phone number and any message you send through our forms. We also collect basic analytics such as pages visited, time on site and general location, so we can understand how people use the website.

How we use it

To help with your enquiry, contact you about your request, improve our services, and send updates you asked for. We do not sell or trade your personal information.

Cookies

Cookies help the site load faster and show us how visitors use it. You can disable them in your browser settings.

How we protect it

We use secure methods to protect your information from unauthorised access, loss or misuse. Only trusted team members who need it to serve you have access.

Sharing

We share information only when needed to run the website or deliver a service you requested — for example trusted analytics or email tools, which are required to keep your data safe. Nothing else is shared unless required by law.

Your rights

You may request to see, update, correct or delete the information we hold about you. Just contact us through the website.

Links to other websites

We are not responsible for the privacy practices of sites we link to. Please read their policies if you visit them.

Changes to this policy

We may update this policy to stay current with legal or operational needs, and will update the date above whenever we do.

Contact

Questions about this policy? Email richerdh@jwebconsultsmb.com.

Terms & Conditions

Last updated 8 August 2026

By using this website you agree to the terms below. Please read them carefully — if you do not agree with any part, you may stop using the site at any time.

Use of our website

You may browse the site for information about our services. You agree not to use it for illegal or harmful purposes, or to disrupt or damage it. All content — text, images, graphics, layout and branding — belongs to Web Consult SMB and may not be copied, reused or distributed without written permission.

Use of our services

When you request a service, consultation or audit, you agree to provide accurate and truthful information. Our work is based on what you give us, and we are not responsible for outcomes affected by missing or inaccurate details.

Payments

All payments for services are final and non-refundable. Once work has started the service is considered in progress, and payment confirms your agreement to these terms. Where a payment plan is offered, all instalments must be completed on time.

Service timeline

We deliver within the estimated time wherever possible. Delays may occur if content, approvals or information are outstanding — timelines depend on both sides working together.

Limitation of liability

We provide clear guidance, strategy and website improvements, but cannot guarantee specific results such as lead volume, conversions or revenue growth — business outcomes depend on many factors outside our control. We are not responsible for any loss or damage related to use of this website or our services.

Third-party links and tools

This site may link to other websites or use external tools. We are not responsible for their content, policies or behaviour. Please review their terms if you use them.

Form submissions

When you send a form, you agree that we may contact you to respond, provide information or follow up on your request. You are responsible for keeping your contact details correct and up to date.

Changes to these terms

We may update these terms as the website grows and will change the date above when we do. Continued use of the site means you accept the updated terms.

Contact

Questions about these terms? Email richerdh@jwebconsultsmb.com.

Get in touch with Richerd Ho

I work with clients globally. Fastest reply by WhatsApp or email — usually within 24 hours.

Email

richerdh@jwebconsultsmb.com

For enquiries about services, or to schedule a consultation. No appointment needed for a quick question.

Follow along

How soon will you reply?

Within one working day. Email and WhatsApp are fastest.

Can we meet in person?

I work with clients globally and have no physical office — everything runs over email, WhatsApp and scheduled calls.

Are your services available worldwide?

Yes. Wherever you’re based, I can help with your online presence.