Why I do this
My start wasn’t built on instant success. It was built on struggle, survival, and God’s grace. For years it was just me and a laptop, doing every job — designer, tech support, marketer, writer — and asking the same question my clients ask today: “Why isn’t this working?”
The turning point
Through the hard times, something changed. I stopped following trends and started listening — to what small business owners really need:
That’s when I realised I wasn’t just fixing websites. I was helping people rebuild confidence, clarity and control.
How I work
Four things you can count on
You work with me, not a sales team
The person you talk to on the first call is the person who does the work.
Advice first, and in writing
The free review is three specific fixes for your homepage, written personally and sent within 48 hours. No sales call.
Prices you can see before you ask
My price ranges are published on the pricing page, with what changes them.
Plain English, no jargon
You’ll always know what I’m changing on your site, and why it should bring more enquiries.
Web Consult SMB wasn’t born out of success. It was born out of survival.
Out of mistakes, failed plans, and the same fears many of my clients still feel today.
That’s where the calling became clear: to walk with others through the same journey I went through — so small businesses don’t just have a website, but finally have one that works for them.
Where I am today
Nineteen years, 256+ projects and hundreds of conversations later, that messy beginning has turned into a clear mission: helping small businesses grow online with clarity, purpose and confidence.
19 yrs
Building websites, since 2007
256+
Projects & consultations
6
Countries with clients
Web Consult SMB is the web design arm of Computer Solution Trio, my company since 2007 (SSM 200703023063), based in Melaka, Malaysia. I ran Computer Solution Trio for five years, then started Web Consult SMB to focus on small business websites that bring enquiries. Same person, same phone number, same accountability.
Proof
What clients say
This audit gave me clarity and confidence.
After applying his advice I received more discovery calls.
Carrie ElizabethIntegrative Health Coach
He turned our ideas into a clear, conversion focused website.
Richard played a key role in our book launch. Fast turnaround, clear communication, and the site truly supported our goals.
Lorna Nirmala DeviFounder, Melaka Chetti Kitchen
A site that looks excellent and tells our story clearly.
Even visitors unfamiliar with our field find it easy to use, and we have seen real growth since.
Wee Yien AnnFounder & CEO, Hannve Technology
From F to A in GTmetrix — that says it all.
He helped speed up my site, move to better hosting, and fine tune everything.
Laurelle CharneEvent Planner, Goinvigo
Recent Google reviews
Google review
★★★★★
“We use Richerd for the maintenance of our Forensic Services website. He keeps our site updated and running well, and sends us a yearly report so we know what was done. When we have a question, he explains things in a simple way. We are happy with his service.”Read on Google ↗
Google review
★★★★★
“It was my first time dealing with CST Computer Solution Trio, and the experience was great! Richerd is very professional, straight to the point, and able to understand my needs immediately. Communication was clear and prompt throughout. Highly recommended.”Read on Google ↗
Google review
★★★★★
“Responsible, Accountable, and Trustworthy.”Read on Google ↗
See the work behind the results: Hotel Puri, Jujin Plastic Technology, Life Mastery Coaching and all case studies →
If you’re feeling stuck, I’ve been there
I know what it feels like to stare at a website that doesn’t bring clients. I know the frustration of putting in the work and not seeing results.
And I also know this: you don’t have to figure it out alone.
Get my free homepage reviewFree · 48 hours · no sales call
Rather just ask? WhatsApp me →